Refunds and returns
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Non-returnable items:
- Second-hand items
- Gift cards
- Downloadable software products
- To complete your return, we require a receipt or proof of purchase.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Return postage:
If you’ve ordered the wrong item of changed your mind, return postage will need to be paid by you.
If you need to return an item due to a mistake at our end, will arrange for the item to be shipped back to us.
Refund procedure
Please email us at office@blindpartsaus.com.au to let us know that you’d like to return or refund a product.
We will assess whether the item may be eligible for return or refund, and advise you on how to send the product back to us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at office@blindpartsaus.com.au
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at office@blindpartsaus.com.au
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at office@blindpartsaus.com.au for questions related to refunds and returns.